Privacy Policy

1. Introduction

The Willow Path (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or use our services.

By using this website or booking services, you agree to the terms of this Privacy Policy.

2. Information We Collect

Personal Information

We may collect the following information when you book a session, complete forms, or contact us:
    •    Name 
    •    Email address 
    •    Phone number 
    •    Date of birth (if provided) 
    •    Information related to your session goals or concerns 
    •    Information about your animal (if applicable) 

Automatically Collected Information

When you visit our website, we may automatically collect:
    •    IP address 
    •    Browser type 
    •    Device information 
    •    Pages visited and time spent on the site 

This data helps us improve website functionality and user experience.

3. How We Use Your Information

We use your information to:
    •    Schedule and provide services 
    •    Communicate with you about appointments 
    •    Send confirmations, reminders, and updates 
    •    Improve our services and website 
    •    Comply with legal obligations 

We do not sell or rent your personal information to third parties.

4. Confidentiality of Sessions

We respect your privacy and keep session-related information confidential.
Information shared during sessions will not be disclosed except:
    •    With your consent 
    •    If required by law 
    •    If there is a risk of harm to yourself, others, or animals 

5. Sharing of Information

We may share your information with trusted third-party service providers (such as booking platforms, payment processors, or email systems) solely for the purpose of operating our business.
These providers are required to maintain the confidentiality and security of your information.

6. Cookies & Tracking Technologies

Our website may use cookies or similar technologies to:
    •    Enhance your browsing experience 
    •    Analyze website traffic 
    •    Improve functionality 

You can adjust your browser settings to refuse cookies if you prefer.

7. Data Security

We take reasonable measures to protect your personal information from unauthorized access, loss, misuse, or disclosure. However, no method of transmission over the internet is 100% secure.

8. Your Rights & Choices

You have the right to:
    •    Request access to your personal information 
    •    Request corrections or updates 
    •    Request deletion of your information (subject to legal or operational requirements) 

To make a request, please contact us using the information below.

9. Children’s Privacy

We may collect information related to minors only with the consent of a parent or legal guardian. We do not knowingly collect personal information from children without such consent.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.

11. Data Retention

We retain personal information only as long as necessary to:
    •    Provide services 
    •    Comply with legal obligations 
    •    Resolve disputes 

12. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

13. Contact Information

If you have any questions about this Privacy Policy or how your information is handled, please contact:

The Willow Path
Email: hello@mywillowpath.com